Covid-19 Destination Update

At Big Sky Vacation Rentals peace of mind and guest safety is of utmost importance. The resource guide in the pages and links below are provided to assist you in planning for a vacation in our community. There is no better time to rent a vacation home.  Vacation homes provide social distance from others and allow you to limit interactions outside of your group.

Our local Guest Services Agents are here to help answer any questions you may have 7 days a week between 8:30 AM and 5:00 PM. Please call at 888-915-2787 or email us at info@bookbigsky.com for assistance.

Click on one of the following links for assistance on a specific topic:



Resort Operations Update (Winter)

Big Sky Resort has released their winter update in which they detail their operating plans for this upcoming winter season.

Big Sky Resort Winter Update 
Big Sky Resort Winter Operations FAQs 


Booking and Cancellation Policies

    (Updated September 20, 2020)

    We understand the need for flexibility in travel over the recent months.  For all reservations with a departure date on or BEFORE November 15, 2020 we have implemented a FLEX cancel policy. https://www.bookbigsky.com/Guest-Services/Flex-Cancel

    For Bookings with an ARRIVAL DATE on or AFTER November 16, 2020 see below.

    • All reservations are fully refundable for up to 48 hours after the initial booking date. 
    • If a reservation is cancelled 60 days or more in advance of arrival date the reservation will be refunded in full less $100. 
    • If a reservation is cancelled 59 days or less in advance of arrival date the reservation is non-refundable unless the dates are booked by another party. (see contract for details)
    • If the resort were to close DURING your stay the unused days of the reservation would be refunded or credited towards a future stay.
    • If the resort were to close PRIOR to your arrival date a credit would be issued for the FULL value of the reservation that could be used for up to 12 months from original arrival date.
    •  If you are concerned about cancelling because of illness or other unforeseen reasons we STRONGLY suggest adding travel insurance to your reservation.  BSVR can’t refund a reservation due to illness, fear of travel or quarantine rules in your home state.  If you are concerned about an illness please consider adding travel insurance to your reservation.  This can be added at any time prior to making your final payment. 
    • Fear of travel or mandatory quarantine in your home state because of travel is not an allowed cancellation reason.     
    Learn More About Travel Insurance here

     Click here for our full winter cancellation policy 


    Housekeeping Standards and Practices


    Cleanliness has always been a top priority. We take pride in welcoming each guest with a clean and safe home away from home.  BSVR is a member of the Vacation Rental Housekeeping Professionals Association (VRHP), and the vendors we work with are committed to following best practices and proven cleaning protocols at all times for the safety of our guests and our employees. 



     

    Maintenance/Contact with our Team

    Welcoming you to Big Sky!

    Providing an extraordinary guest experience is paramount to an exceptional vacation. Here is how we do that:

    • Prior to your stay your property is thoroughly inspected and important items like heat, hot water, Wi-Fi, TVs, etc. are all checked for proper functionality.  
    • Keyless entry is provided to minimize contact and avoid having to handle keys.
    • Pre-arrival our website is a great planning resource in addition to the Guest Portal that has the details of your reservation in addition to ski maps, driving directions and helpful videos. 
    • An ample supply of basic essential products will be provided (supply basket items)
    • Once in Big Sky we provide guests with a In-House Guest phone line that is answered from 8:30 AM to 7 PM daily for general questions or assistance. 
    • 24/7 Emergency maintenance is provided for all properties. 
    • In addition to these resources we have provided an electronic tablet with a welcome video and written information in each property.

    If you still feel you need to have a personal check-in we are happy to arrange a zoom call or have a team member stop by to welcome you.  If a team member is requested to visit the property it is mandatory that all parties wear masks and observe a 6-foot distance.  The team member will remain outside the home by the front door.

    Maintenance

    In an effort to limit contact/exposure we are limiting maintenance visits during guest stays.  If a maintenance issue presents itself during your stay and it is not affecting the quality of your vacation, we ask that you report it so that we can correct the issue after your departure, but prior to the next guest. 

    If the issue MUST be corrected during your stay we require the following protocol:

    • The BSVR team member will wear a mask (mandatory) and gloves (if feasible for the task)
    • Guests must vacate the area that the work is being performed
    • Guests must wear masks while the BSVR team member is present
    • If guests are in the home a 6-foot distance must be adhered to at all times

    We understand our “new normal” requires some changes.  Our goal is to keep you safe and healthy during your stay.



    Covid-19 Health Resources


    Take Out and Delivery Options in Big Sky


    ACRE Cafe & Cocktails (formerly Toast) | Open everyday 6am-2pm | Coffee, light fare, grab-and-go options | 406.993.2333

    Alberto’s Mexican Cuisine | 4 pm-close | Takeout Only | 406.995.2326

    Beehive Basin Brewery | 12-8 pm | Dine-in | If there are no available tables, please come back at another time. Also selling growlers to go

    Blue Buddha Sushi Lounge | 5 pm – 9 pm | Closed Sun-Tues | 406.993.2583

    Blue Moon Bakery | 7 am – 9 pm | Delivery after 6 pm | 406.995.2305

    Buffalo Horn Cafe | 7 am – 1:30 pm | 406.995.4283

    The Bunker Deck & Grill | 8-8pm | 406.995.5567

    By W.O.M. | 12 – 7 pm | Closed Sat-Mon | 406.995.2992 | Online Ordering, Curbside, and Delivery

    Cafe 191 | 7 am – 5 pm | 406.995.3232

    Caliber Coffee | 7am – 3pm; Sun 7am – 1pm | 406.995.7311

    The Cave | 10 am – 8 pm | 406.995.4343 | Closed Sun | Offering Curbside Pick-up

    China Cafe | Closed Until July | 406.995.4488

    Choppers | 11:30 am – 9 pm | 406.995.3830 | Closed Monday’s | Dine-in | Takeout

    Copper | Open Tues – Sat, 4 pm-close | 406.995.2233

    The Corral Steakhouse & Bar | Open Thurs thru Mon 9am-9pm, bar until midnight | 406.995.4249

    Cosmic Cafe Bus | 8 am – 5 pm | 406.599.7269

    Country Market | 6:30 am – 8 pm | 406.995.4636 | For those needing extra assistance, the Country Market will be offering a delivery service. If interested, call 406.995.4636 or 406.581.5360. Orders can be placed over the phone or via email at bigskygrocery@gmail.com, with door delivery offered between 5 – 7 pm Mon-Fri

    Gallatin Riverhouse Grill | 3 pm-close | Dining in, no groups larger than 10 | 406.995.7427

    Gourmet Gals | Online Ordering + Open Mon, Thurs, Fri 10 am – 6 pm for walk-up, take and bake meals, desserts, and soups by the quart | 406.995.7300

    Horn and Cantle | Dining room open 7:00 am – 9:30 pm, closed Wed. | Saloon open 11:00 am – close with takeout available | For reservations call 406.995.2782

    Hungry Moose | Town Center Location 6:30 am – 8 pm | 406.995.3045 | Mountain Location 8 am – 4 pm | 406.995.3075 | FREE Delivery (Orders of $35 or more) | FREE Online Ordering for Curbside Pick-up

    Lotus Pad | 5 – 9 pm | Wed-Sun | 406.995.2728 | Dine-in | Takeout | Curbside Pickup | Order Online | Delivery

    Lone Peak Brewery | Daily 11:30 am – 8 pm | 406.995.3939

    McGill’s Restaurant & Saloon | 4 – 9:30pm | 406.995.4283

    Michaelangelo’s Ristorante | Open daily 5 pm to 10 pm for dine-in, take-out, and curbside pick-up | 406.995.7373

    Mi Pueblito Taco Bus | 9am – 7pm | 406.223.6421

    Milkie’s Pub | Dine in 4 – 8 pm | Bar is open 4 – 11 pm | 406.995.2900

    Olive B’s Bistro | Mon – Fri, 11 am – 9 pm | Sat 4 – 9 pm | 406.995.3355

    Ousel & Spur | 5 – 9pm | 406.995.7175 | Reservations Recommended

    Peaks Chophouse | Opening July 1st

    Pinky G’s Pizzeria | 7 days a week 11-3 pm and 5-10 pm M-Sun | 406.995.7492 | Takeout | Curbside Pickup, walk-up beer and cocktails, and delivery available

    Rainbow Ranch | Dining open Thur-Sun | 4-8 pm | 406.995.4132 | Dine-in services and can accommodate take-out and curbside pickup when requested

    Roxy’s Market | 7 am – 9 pm | Mon-Wed-Fri | 406.995.7427 | Delivery and Online Ordering for Curbside Pick-up is strongly encouraged; All customers asked to wear gloves while shopping, free at the entrance

    The Rocks | 11am – 8pm | Liquor Store is Open | 406.995.2066

    Scissorbill’s Saloon | 12 pm-close daily | 406.995.4933

    Slider’s Deli in the Conoco | 6am – 3pm M-F; 7am – 2pm S-S | 406.995.2566

    The Standard | 4pm – 1:30am | 406.290.3900

    Steele Pressed Juice | Wed. 2pm – 8pm | Thur. – Sun. 9 am – 4 pm | 406.489.2900 | Hours subject to change due to weather and events

    Vista Hall and Vista Bar | 8 am – 6 pm daily | 406.995.5732

    Westward Social | 11 am – 10 pm daily | 406.995.5723

    The Wrap Shack | 11am – 6pm | Monday – Friday | 406.995.3099

    Yeti Dogs | 11:30 am-5 pm daily

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