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Common Questions about our Vacation Rental Homes

An advance payment equal to 20% of the rent designated in the invoice is required for deposit to secure your reservation.

The balance of rent is due at least sixty (60) days prior to the arrival date designated on the invoice. 

Check in time is 4:00 PM unless we have approved an earlier check-in.  We want to create a great impression and arriving prior to us inspecting your home can create problems.

You will proceed directly to your property using the driving directions we have provided. Use GPS and the map app on your phone with caution as it is often inaccurate in Big Sky. It is important that you print your directions. If you find you have forgotten these, each property has a Google Map on our site under the property's listing. You will be receiving a keyless entry code for the home that will automatically check you in once you use it. In the home, you will find a Property Information Sheet with a QR code that will guide you through everything you will need for you stay.

10 days prior to your arrival you will be provided with the driving directions and a keyless entry access code that will open your property. We have adopted a keyless entry system for easy entry and less hassle dealing with keys.

The check-out time is 10:00 AM, sharp. When possible we will grant complimentary late check-outs up to 11:00am on the day of departure. Additional fees may apply to later requests, if granted.  You MUST CALL or EMAIL and get written approval for a late check out. This can be done 48 hours prior to departure. Note: this can only be extended on homes that do not have an arrival that same day.

Yes, a one time cleaning fee is charged for each guest stay. The amount of this fee is based on the bedrooms, baths and overall size of the accommodation you select.

No, all of our vacation rentals have professionally laundered, high quality sheets and towels. Hot tub towels are also provided if the property has a hot tub.

Yes - our vacation rentals are furnished with a starter supply of paper and soap products for use during your stay.

This includes: 2 rolls paper towels, 2 rolls of toilet paper per bathroom, face tissue, shampoo, conditioner, lotion, bath gel, dishwashing soap, approximately 20 dish-tabs and laundry-tabs, kitchen bags, large garbage bags, counter top cleaner and a clean sponge. Cling wrap and foil are also provided. Most homes have a basic supply of spices, but we do not stock pantries. There are coffee filters, but no coffee. Firewood, a lighter and fire-starters are provided for properties with wood-burning fireplaces.

All our properties have a washer and dryer available. A starter kit with dryer sheets and laundry detergent tabs is provided.

Each home is thoroughly cleaned and prepared prior to your arrival. Mid-stay housekeeping services are available to you at an additional fee., please call our sales and reservations team at 888-915-2787 to add this service on.

Travelling with your dog? We have a limited selection of dog friendly properties.  Most of our homes are not dog or pet friendly due to HOA rules and restrictions. To find out if there are dog friendly properties available during your stay please contact our sales and reservations team at 888-915-2787.

Your vacation rental home is not able to accommodate RV, trailer or camper parking. Please let us know if that will be your only mode of transportation and we will direct you to an area to park your RV, trailer or camper away from your home. RVs may not be occupied while parked on-site.

Big Sky is the mid-way point between Bozeman, MT and West Yellowstone Montana. We are 45 miles from the Bozeman airport and 45 miles from the West entrance to Yellowstone National park. Big Sky is a scenic mountain community with an abundance of wildlife and outdoor activities.

We understand if you need to arrive later in the day. We will leave lights on at your property and you will be able to access the property using your driving directions and access code. However, if you get lost or have a problem you can always reach one of us using the emergency numbers listed on your driving directions.

Below is a basic summary of our cancellation policy. 

For full policy details Please Click Here



  • 20% deposit at the time of booking
  • Final Balance due 60 days prior to arrival




  • Full refund within 48 hours of booking
  • Full refund less 5% Service Fee when cancelled 60 or more days prior to arrival
  • No refund 59 days or less prior to arrival